I’m not satisfied with my kit, can I return it?
If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 30 days of the original purchase of the product. A product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
- The product was purchased in the last 30 days.
- The product is in its original packaging.
- The product isn’t used or damaged.
Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product: email@example.com
Once you have contacted us, we will provide you with instructions on where to ship your return.
My kit is missing a part
We are very sorry that a part is missing from your kit! We know how frustrating that can be when you are in the kit building flow. Please contact us at firstname.lastname@example.org and include the following: Your First and Last Name The email you used to order ...
I received a damaged kit!
Receiving a damaged kit is the worst! Please notify us immediately for assistance and will take care of you. You can reach by email: email@example.com. Include the following in your email: Your first and last name The email you used to purchase your ...
I want to order a custom kit
We can handle all aspects of your custom kit including design, lesson plans, packaging, and fulfillment. Please email firstname.lastname@example.org to start the conversation.
How do I track my shipment?
There are a few ways that you can track your shipment. If none of these options are helpful, please email us email@example.com. Purchased kit directly from the KitHub shop - You should have received an email confirming your order and a separate email ...
Do You Accept Purchase Orders?
Purchase orders are accepted from US and Canadian schools, international universities and government agencies placing orders of $100 USD or more. Existing Customers If you are a current KitHub customer and wish to place a purchase order, please email ...