I received a damaged kit!
Receiving a damaged kit is the worst!
Please notify us immediately for assistance and will take care of you.
You can reach by email: email@example.com.
Include the following in your email:
- Your first and last name
- The email you used to purchase your kit
- The name of your kit
- Your order number (if possible)
We'll work with you to determine if you need a part replaced or the entire order.
I’m not satisfied with my kit, can I return it?
If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 30 days of the original purchase of the product. A product may be exchanged for another product or returned for a refund. To be eligible for ...
My kit is missing a part
We are very sorry that a part is missing from your kit! We know how frustrating that can be when you are in the kit building flow. Please contact us at firstname.lastname@example.org and include the following: Your First and Last Name The email you used to order ...
I want to order a custom kit
We can handle all aspects of your custom kit including design, lesson plans, packaging, and fulfillment. Please email email@example.com to start the conversation.
How do I track my shipment?
There are a few ways that you can track your shipment. If none of these options are helpful, please email us firstname.lastname@example.org. Purchased kit directly from the KitHub shop - You should have received an email confirming your order and a separate email ...
Do You Accept Purchase Orders?
Purchase orders are accepted from US and Canadian schools, international universities and government agencies placing orders of $100 USD or more. Existing Customers If you are a current KitHub customer and wish to place a purchase order, please email ...